Last updated: 21 October 2026.
If you are a consumer in the EU, you have 14 days from purchase to withdraw. Because the Service begins delivering submissions immediately, we ask you to consent to immediate performance at checkout; where the Service has already been used, we may charge for the part already supplied.
You can cancel any time from the billing portal. Cancellation stops the next renewal; the current period stays active until it ends. We do not pro-rate partial months, but if the Service failed to deliver a submission batch that was charged to your quota, contact us and we will restore the quota or refund it.
Packs that have not been used can be refunded within 14 days of purchase. Partially used packs are refunded pro-rata for the unused URLs on request.
Failed submissions are never charged to your quota. If a bug caused a charge without delivery, we correct it — that is a correction of our error, not a discretionary refund.
Email support@novaecosystem.live from the address on the account with the invoice or Stripe receipt. We answer within two business days and refund to the original payment method.